Complaints
Complaint Procedures
At Harrison & Yeung Lawyers, we are committed to providing the highest standards of service to our clients. However, if you are not satisfied with the service you have received, we want to hear from you. This page outlines our complaint procedures to ensure that your concerns are addressed promptly and fairly.
How to Make a Complaint
If you wish to make a complaint, please follow these steps:
Initial Contact: You can contact us by phone, email, or in writing. Please provide as much detail as possible about your complaint.
Phone: +1-801-970-2713
Email: paralegal@harrisonyeunglaw.com
Address: 3420 Solstice Dr. Kissimmee FL, 34746
Acknowledgement: We will acknowledge receipt of your complaint within [Insert Timeframe, e.g., 3 working days] and provide you with a reference number.
Investigation: Your complaint will be thoroughly investigated by our designated complaints handler, who will review the matter and speak with the relevant personnel involved.
Response: We will provide a detailed response to your complaint within [Insert Timeframe, e.g., 14 working days]. This response will outline the findings of our investigation and any actions we propose to take.
Escalation Procedure
If you are not satisfied with the response to your complaint, you may request that it be reviewed by a senior partner. Please let us know in writing, and we will arrange for a review.
External Resolution
If you remain dissatisfied after our internal review, you may wish to contact external bodies for further assistance. Depending on your location, this could include:
New York State Bar Association (for matters related to our New York practice)
Solicitors Regulation Authority (for matters related to our England & Wales practice)
Law Society of New South Wales (for matters related to our Australian practice)
Confidentiality
We treat all complaints confidentially and in accordance with our privacy policy.
Contact Us
If you have any questions or concerns about our complaint procedures, please do not hesitate to contact us.
paralegal@harrisonyeunglaw.com